Frequently Asked Questions

What currency are the prices I see on the site?

All prices are in Euros.

I just placed an order, when will it be shipped?
We do our best to ship items as quickly as possible, usually within 24-48 hours.

I'm not in love with my order, can I return it, what if there is a problem?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must return it at your own expense, once we have received the product, we will refund you the full amount of your original purchase. Please include all names and order numbers on returned packages.
Please note: If your package is on its way to you, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it ships. If the item has already shipped, use our easy return system for a full refund.

I entered an incorrect address, what do I do now?
If you have mistyped or auto-completed an incorrect address, simply reply to your order confirmation email and confirm. Once you verify if the address provided is incorrect, please notify us by email. If the address provided is incorrect, we can change the address to the correct one within 24 hours. No refund will be issued after 24 hours of incorrect shipping.

How long does shipping take?
Shipping times vary, as we ship worldwide from different logistics centers depending on your location. The average shipping time is 15 to 25 business days.

I have a question that wasn't answered, can you help me?

Absolutely, we're here to help! Send us an email and we'll be happy to help you in any way we can.
We receive a lot of emails.If you would like a quick response, please attach your order number and address the problem clearly.

Thank you.